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Payments & Checkout
Available payment methods are displayed at checkout and may vary by country, device, and order. These may include major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and supported local payment methods.
For more information, visit our Payment Policy.
Your payment currency and final order total are shown at checkout. If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate and conversion or international transaction fees.
Check that your card details, expiry date, billing address, and available funds are correct. Complete any verification requested by your bank or payment provider.
If the payment still fails, contact your payment provider or try another method available at checkout.
The transaction may be a temporary authorization rather than a completed charge. Check whether you received an order confirmation, then contact global@yaber.com before placing another order.
Your bank or payment provider can confirm the transaction status and when any temporary authorization will be released.
Enter your code at checkout and confirm that the discount appears before placing your order. Check the offer’s expiry date, eligible products, and any restrictions on combining discounts.
If your code does not work, contact us before completing checkout.
Email global@yaber.com with your order number and the billing details relevant to your request. Our team will help with the receipt or invoice options available for your order.
Orders
After a successful order, we send a confirmation email to the address entered at checkout. Check your spam or junk folder if you cannot find it.
If you see a payment transaction but have not received confirmation, contact us before ordering again.
Contact global@yaber.com as soon as possible with your order number and requested change. We will check whether your order can still be updated or cancelled before dispatch.
Once an order has shipped, we cannot stop the shipment or change its delivery address. Any applicable return or withdrawal rights remain unaffected.
The payment method for a completed order generally cannot be changed. Contact us promptly so we can check whether cancellation is still possible, allowing you to place a new order using your preferred payment method.
Check your order confirmation and any shipping updates sent to your email address. Once tracking is available, use the link in your shipping confirmation.
If you need help, email global@yaber.com with your order number.
Check your order confirmation and any shipment notifications to see which items should be included in the delivery.
If an item is missing or incorrect, contact us with your order number and photos of the items received, shipping label, and packaging. Keep the packaging while we investigate.
Shipping & Delivery
Our current Shipping Policy lists Austria, Belgium, Bulgaria, Finland, Greece, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, and Switzerland.
Check the available delivery options for your address at checkout. If your destination is not listed, contact us before ordering.
Any shipping charge or free-shipping offer applicable to your order will be displayed at checkout. Please review the final order total before paying.
For current delivery coverage and conditions, visit our Shipping Policy.
Available delivery methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order has shipped and may be affected by carrier operations, customs processing, weather, or public holidays.
We will send a shipping confirmation when your order is dispatched.
Use the tracking number or link in your shipping confirmation email, where available. Tracking may take time to update after the carrier receives the shipment information.
If tracking remains unchanged or your order passes its estimated delivery window, contact us with your order number and tracking details.
Charges collected by Yaber are shown at checkout. Depending on your destination and shipment, additional import taxes, customs duties, or carrier fees may apply if they have not been prepaid.
If checkout expressly states that duties and taxes are prepaid, those charges should already be covered. Contact us if you receive an unexpected payment request for an order marked as prepaid.
Check the delivery address, any delivery photo or notice, and whether a household member, neighbour, reception desk, or designated collection point accepted the parcel.
Contact the carrier and email global@yaber.com with your order number and tracking details so we can help investigate.
Photograph the outer packaging, shipping label, and any visible damage to the product. Keep the packaging and contact us promptly with your order number.
Do not use the product if it appears unsafe or has visible electrical damage.
Returns & Refunds
Return eligibility depends on your product, the terms offered when you purchased it, and your applicable consumer rights.
For eligible online purchases, EU consumers generally have a 14-day right of withdrawal after delivery, subject to legal exceptions. Any additional return offer expressly provided with your purchase applies according to its stated conditions.
See our Refund Policy for details.
Email global@yaber.com with your order number, the item you wish to return, and a brief explanation of your request. For faulty or damaged products, include photos or a short video if available.
Contact us for the correct return address and instructions before sending the product. A return request does not replace any notice of withdrawal you are entitled to give under applicable law.
For change-of-mind returns, you are generally responsible for return shipping unless we state otherwise or applicable law requires otherwise.
If the item is faulty, damaged, or incorrect, contact us first so we can assess the issue and explain the appropriate return arrangements. Your statutory rights remain unaffected.
Opening the packaging does not automatically remove an applicable statutory right of withdrawal. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.
Keep the product, accessories, and packaging in good condition. Additional voluntary return offers may have their own conditions.
We will notify you after your return has been received and assessed. Approved refunds are generally processed within 3–7 business days, and your payment provider may need additional time to make the funds available.
For statutory EU withdrawals, the applicable legal refund deadlines take precedence. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, as permitted by law.
For eligible statutory withdrawals, we refund the cost of standard delivery if you paid for it. Any extra amount paid for express or premium delivery beyond the standard delivery cost does not have to be refunded.
Other returns are handled according to the terms applicable to your purchase.
Refunds normally go to the original payment method. If that account has been closed or replaced, contact your payment provider and Yaber.
An alternative method can only be used where it is available, expressly agreed with you, and permitted by applicable law without additional cost to you.
Start your return request with the retailer or marketplace where you purchased the product, as its order and return procedures apply.
If you need product troubleshooting or help finding the appropriate support channel, contact Yaber with your proof of purchase.
Warranty & Support
Please refer to the warranty terms supplied with your product and purchase. Commercial warranty coverage may depend on the model, sales channel, and any additional plan expressly included with your order.
Yaber’s commercial warranty is separate from your statutory consumer rights. For eligible purchases in the EU, consumers have a legal guarantee against the seller for at least two years from delivery, subject to applicable national law.
No. Registration is voluntary and is not required for the standard warranty or your statutory consumer rights.
Keep valid proof of purchase, as it may be needed when you request service.
No. Registration alone does not extend or expand your warranty coverage.
An extended warranty, where available, is a separate optional service for eligible products. Only a plan expressly included with or purchased for your product provides additional coverage under its stated terms.
Contact global@yaber.com with your order number or proof of purchase, projector model, and a description of the issue. Include the serial number and relevant photos or videos if available.
Our team will help assess the issue and explain the next steps. Please obtain return instructions before sending your projector to us.
Check the product label, packaging, order confirmation, and retailer account.
If you still cannot find the information, contact us with the details you do have. You do not need to gather every document before asking for help.
The available solution depends on the issue, warranty terms, and your applicable consumer rights. Our support team will explain the proposed solution before you send the product.
Under Yaber’s commercial warranty, an approved replacement may be new or factory-tested and refurbished, subject to the applicable terms. Statutory remedies are governed by applicable law.
Refunds normally go to the original payment method. If that account has been closed or replaced, contact your payment provider and Yaber.
An alternative method can only be used where it is available, expressly agreed with you, and permitted by applicable law without additional cost to you.
Start your return request with the retailer or marketplace where you purchased the product, as its order and return procedures apply.
If you need product troubleshooting or help finding the appropriate support channel, contact Yaber with your proof of purchase.
Products FAQ
Projector Setup & Troubleshooting
Visit our User Manuals page and select your projector model.
If you cannot find the correct manual, email global@yaber.com with the model name shown on the product label.
Streaming options vary by model, operating system, region, and app availability. Some models include supported apps or a streaming dongle; others can be used with a compatible external HDMI streaming device.
Check the product listing and manual for your exact model. A subscription may be required for some services.
Some streaming services restrict screen mirroring of protected video. This can result in audio playing while the picture remains black.
Use a supported app on the projector or a compatible streaming device connected directly through HDMI, where supported by your model.
Supported connection methods vary by projector and mobile device. These may include wireless casting, screen mirroring, or a compatible wired adapter.
Follow the instructions for your exact model. For connection methods that require a shared network, make sure both devices are connected to the same Wi-Fi network.
Check your network name and password, move the projector closer to the router, and restart both devices.
Make sure your router’s Wi-Fi band and security settings are supported by the projector. Follow your model’s manual for further troubleshooting, or contact us with the model name and any error message.
Select the correct HDMI input, check that the source device is switched on, and reconnect the cable securely.
Try another HDMI cable or source device. Check your manual for supported signal formats and any model-specific settings before adjusting the source device’s output.
Check the volume and mute settings on both devices, then confirm the selected audio output.
If the source uses an audio format your projector does not support, select a compatible format listed in the manual. PCM or stereo may be available as an alternative, depending on the device.
Place the projector on a stable surface and position it as squarely to the screen as possible. Use autofocus or manual focus according to your model’s instructions.
Check that the projection distance is within the recommended range and avoid excessive digital keystone adjustment. If part of the picture remains blurry, contact us with your model and a photo of the image.
No. Features differ by model. Check the product specifications and user manual to confirm which functions your projector supports and how to enable them.
Not necessarily. Support for a 4K input or 4K decoding describes the signal the projector can accept or process. Native resolution describes the pixels used to display the image.
Check the native-resolution specification for your exact model.
Bluetooth audio functions vary by model. Some projectors can send sound to a compatible speaker or headphones, while some also support receiving audio for speaker mode.
Check the manual for the supported connection direction and pairing instructions.
Outdoor viewing depends on ambient light, the projection surface, and your projector’s brightness and power requirements. A darker setting generally produces better contrast.
Use the projector only within the environmental conditions specified in its manual. Do not assume that a portable projector is waterproof or has a built-in battery.
Follow the cleaning and maintenance instructions for your model. Switch off the projector, unplug it, and allow it to cool before cleaning.
Do not open the optical assembly or attempt internal repairs. Contact support if you notice persistent spots, unusual discolouration, or another image issue.
K2s Projector
For a PS4 or PS5, check the console’s HDCP setting. If you are using a PS3 and cannot change that setting, contact service@yaber.com for assistance with the software mentioned in the original FAQ.
Follow the K2s wireless casting guide.
Enable HDMI CEC. The original FAQ provides this K2s HDMI CEC guide.
Yes. You can connect a compatible ARC soundbar through the HDMI connection.
The changes become visible when video content is playing.
Check the streaming stick’s audio settings. The original FAQ recommends turning off Dolby Atmos or changing the Dolby audio output setting if the current format is not supported.
Try moving the projector closer to the router or improving the signal if walls or other obstacles are in the way. The original FAQ also recommends checking whether the router uses WPA or WPA2 encryption.
Some streaming services restrict screen mirroring of protected video. Use a compatible streaming device connected directly to the projector instead.
Check that the projector’s ventilation openings are unobstructed and that there is space around the unit for airflow. Stop using it if the issue persists and contact service@yaber.com.
V9 Projector
- Place the projector on a stable surface about 2 meters from the screen.
- Select Automatic Keystone five times to open the calibration interface.
- Make sure the entire projected image is within the camera view shown on screen.
- Select Manual and press Up on the remote.
- If calibration fails, dismiss the message and press Up again. If it succeeds, select Save.
If the problem continues, contact service@yaber.com.
Check that the projection distance is within 1.23–6.15 meters, nothing blocks the camera, and the projector faces the screen directly. Reflections from the surface beneath the projector can also interfere with autofocus. If necessary, reset the projector, turn off automatic keystone and focus, then use the remote’s F+ and F− buttons to focus manually.
Check that the speaker is charged and available to pair. The original FAQ states that the Pro V9 does not support Dolby, DTS, 5.1-channel audio, HDMI CEC, or ARC; some soundbars and speaker systems may therefore be incompatible. You can also connect a speaker with a 3.5 mm audio cable.
Follow the V9 dust-cleaning guide. If the issue remains, contact service@yaber.com.
Connect the projector and your iOS device to the same Wi-Fi network. Open the iOS casting interface on the projector, then use the device’s built-in screen mirroring function to find and connect to it.
Open Miracast on the projector. Turn on Wi-Fi and Bluetooth on your Android device, then use its built-in wireless display or screen-sharing function to find the projector.
Play a video through the HDMI input, press Menu on the remote, then go to Image Settings → Picture Mode → User. Adjust brightness and contrast there.
Some apps restrict the mirroring of copyrighted video. Connect a compatible streaming device directly to the projector to watch those services.
Check the stick’s audio output settings and disable Dolby output if that format is not supported. If you still need help, contact service@yaber.com and include the model of your streaming device.